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Shipping Info |
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| Showroom Pick-Up |
- Please allow 2 Business Days to have your order prepared for you. - if your choose to come sooner your web order will be voided, webcentives will not apply, and a new showroom order will be created when you check out.
- Pick-up orders will be available during normal business hours.
- Orders will be held for 2 weeks from your order date.
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| Event Pick-Up |
- Orders need to be placed at least 72 hours in advance.
- Pick-up orders will be available the day(s) of the Event.
- Orders NOT picked up will be placed back on our shelves the following day.
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Continental US Retail Customers
| UPS Ground |
- Arrives in 2-8 business days, depending on your location, after order has been processed.
- Backordered items will not be charged any additional shipping.
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| Order Total |
Shipping
(includes Oversized* ) |
| $0-29.99 |
$7.95 |
| $30-49.99 |
$10.95 |
| $50-74.99 |
$13.95 |
| $75-99.99 |
$16.95 |
| $100-149.99 |
$18.55 |
| $150-199.99 |
$22.25 |
| $200-249.99 |
$27.00 |
| $250-299.99 |
$29.75 |
| $300-349.99 |
$34.95 |
| $350-399.99 |
$39.95 |
| $400+ |
$48.00 |
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| C.O.D. Shipping Methods (UPS Ground, Next Day & 2nd Day) |
- Shipping costs are calculated as normal plus an additional $9.00
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| UPS Next Day |
- Arrives in 1 business day.
- Shipping costs** are calculated by weight and distance.
- RUSH charges are applied (see below).
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| UPS 2nd Day |
- Arrives in 2 business day.
- Shipping costs** are calculated by weight and distance.
- RUSH charges are applied (see below).
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| RUSH Orders |
- An additional $10.00 charge can be added to rush your order through our warehouse. Expedited shipping costs are NOT included in the $10 fee.
- Ground shipping method is available on a rushed order.
- For 'Next Day' and '2nd Day', we will first email you with any out-of-stock items and a shipping estimate for your approval.
- If you approve before 2pm EST, your order is guaranteed to ship the same business day.
- If you approve after 2pm EST, your order is guaranteed to ship the next business day.
- This charge is automatically applied to all Next and 2nd Day shipments.
- RUSH cannot be applied to United States Postal Service shipments.
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Outside The Continental US Retail Customers
Note: Not all locations have all options listed below.
| Priority Mail |
- Shipping cost** is actual postage.
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| UPS Next Day |
- Arrives in 1 business day.
- Shipping costs** are calculated by weight and distance.
- RUSH charges are applied (see below).
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| UPS 2nd Day |
- Arrives in 2 business day.
- Shipping costs** are calculated by weight and distance.
- RUSH charges are applied (see below).
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| C.O.D. Shipping Methods (UPS Next Day & 2nd Day) |
- Shipping costs are calculated as normal plus an additional $9.00
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| RUSH Orders |
- An additional $10.00 charge will be added to your order.
- We will first email you with any out-of-stock items and a shipping estimate for your approval.
- If you approve before 2pm EST, your order is guaranteed to ship the same business day.
- If you approve after 2pm EST, your order is guaranteed to ship the next business day.
- This charge is automatically applied to all Next and 2nd Day shipments.
- RUSH cannot be applied to United States Postal Service shipments.
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Canadian Retail Customers(all shipping methods include GST)
Note: Not all locations have all options listed below.
| UPS Ground |
| Order Total |
Shipping
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| $0-29.99 |
$16.6 |
| $30-49.99 |
$28.50 |
| $50-74.99 |
$35.20 |
| $75-99.99 |
$42.90 |
| $100-149.99 |
$46.90 |
| $150-199.99 |
$54.50 |
| $200-249.99 |
$68.20 |
| $250-299.99 |
$75.80 |
| $300-349.99 |
$89.90 |
| $350-399.99 |
$102.90 |
| $400+ |
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| All Oversized* Packages |
- Shipping costs** are calculated by weight and distance
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| UPS Worldwide Express |
- Shipping costs** are calculated by weight and distance.
- RUSH charges are applied (see below).
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| UPS Worldwide Expedited |
- Shipping costs** are calculated by weight and distance.
- RUSH charges are applied (see below).
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| RUSH Orders |
- An additional $45.00 charge will be added to your order.
- We will first email you with any out-of-stock items and a shipping estimate for your approval.
- If you approve before 2pm EST, your order is guaranteed to ship the same business day.
- If you approve after 2pm EST, your order is guaranteed to ship the next business day.
- This charge is automatically applied to all Next and 2nd Day shipments.
- RUSH cannot be applied to United States Postal Service shipments.
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International Retail Customers
| USPS Express Mail International |
- Arrives in 3-5 business days.
- Shipping cost** is actual postage.
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| USPS Priority Mail International |
- Arrives in 6-10 business days.
- Shipping cost** is actual postage.
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| UPS Worldwide Express |
- Shipping costs** are calculated by weight and distance.
- RUSH charges are applied (see below).
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| UPS Worldwide Expedited |
- Shipping costs** are calculated by weight and distance.
- RUSH charges are applied (see below).
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| RUSH Orders |
- An additional $10.00 charge will be added to your order.
- We will first email you with any out-of-stock items and a shipping estimate for your approval.
- If you approve before 2pm EST, your order is guaranteed to ship the same business day.
- If you approve after 2pm EST, your order is guaranteed to ship the next business day.
- This charge is automatically applied to all Next and 2nd Day shipments.
- RUSH cannot be applied to United States Postal Service shipments.
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| All Wholesale Customers |
- As a Wholesale Customer, your order automatically heads to the top of our list.
- Shipping costs** are calculated by weight and distance.
- The RUSH charge will only be applied if you have chosen Next or 2nd Day shipping.
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| Other Information |
- Glass Shipments: For glass to be shipped, it cannot be larger than 18" x 24". If you order a larger sheet of glass, it will be cut down to meet this requirement.
Click for more information on glass boxing.
- Penny Shipping coupon applies only to orders that do not contain Oversized* items and are shipped UPS Ground to the contiguous US states.
- Chemicals cannot be shipped by Air.
- UPS will not ship to a PO Box; please provide a street address.
- Return Policy
- What to do if your package arrives damaged
- Packing Fees:
- Small Glass Box Pack Fee: $3.50
- Medium Glass Box Pack Fee: $4.50
- Large Glass Box Pack Fee: $5.50
- Metals Pack Fee: $5.50
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* Oversized packages are determined by one or more items marked "Oversized" in your shopping cart.
** Backordered items are NOT included in these cost. They will be charged when they are shipped.
*** Base price of $119.40 + 12% for every $1 over $400.
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